Streambow

The Support Desk Center allows attending individual customer complaints professionally.  It gives the Help Desk operator all the means he needs to display, troubleshoot and solve Home Gateway (HG) configuration problems.
The Support Desk Center is a complementary component of Axiros’ Auto Configuration Server Axess
The Support Desk Center is designed to:
Drastically reduce the resolution time of customer complaints, as the operator can immediately solve configuration problems using Axess.
Save costs, as in most cases no technicians need to be sent on site.
Complete the Axess auto/self configuration features and automated mass configurations by resolving the exceptions