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Vodafone Portugal selects Xperience – Quality of Experience Solution for Monitoring and Diagnosing their Mobile Broadband Internet from End User Perspective

streambow — Wed, 12 Oct 2011 09:29:32 +0000

Xperience enables Vodafone Portugal to see the mobile internet service quality from customer’s perspective.

Lisbon, Portugal – October 12th, 2011 – STREAMBOW, a leading provider of quality of experience and service solutions for mobile, home and access networks, today announced that Vodafone Portugal has selected its Xperience solution to diagnose and monitor the customer experience of end user’s mobile internet services.

By implementing Xperience Care Center, Vodafone Portugal reduces significantly the diagnosis and support time spent per incident resulting in reduced support costs and at the same time better customer attendance. Xperience Care Center is running in-depth, real-time, on-demand diagnostics directly on customers’ computer, to identify service bottlenecks, equipment failures, configuration or network issues.

Using Xperience Care Center, the customer is instructed to launch a diagnosis session on the fly from a link via Vodafone’s service portal, without requiring any pre-deployment. The entirely web-based, solution performs end-to-end testing and measurement including, latency, bandwidth measurement, equipment diagnostics and more. Test results are practically instant and viewable by the support technician and the customer at the same time. The unique combination of equipment diagnostics and throughput data offers the technician a holistic view to customers’ service experience allowing instant classification between customer or network issues.

This fast resolution offers Vodafone Portugal the ability to increase customer satisfaction and productivity while saving Vodafone time and costs, avoiding unnecessary on-site support or implementing more investigative testing from their end.

Streambow’s Care Center solution helps Vodafone Portugal in its effort to continually improve customer satisfaction, this time through faster and more comprehensive diagnostics to remedy user impairments. “Xperience also gives us the ability to reduce our time spent on support issues and realizes significant reductions in technical support costs“, commented José Oliveira, Customer Operations Director, Vodafone Portugal.

About Vodafone Portugal

Vodafone Portugal is part of the world’s leading mobile telecommunications company and has a leadership position in terms of innovation, brand image and customer satisfaction in Portugal. Vodafone Portugal focuses on delivering total communications solutions to its more than 6 million customers. Visit Vodafone Portugal’s website at www.vodafone.pt.

About Streambow

Streambow is an innovative provider of integrated quality of service and quality of experience assurance solutions for carriers and service providers who seek network performance, quality assurance for high availability, mission and revenue-critical service offerings. Streambow’s solutions are ideal for a variety of broadband access technologies, including, xDSL, mobile internet, FTTH and Cable. Streambow’s software clients, web-based agents and hardware probes combine to provide comprehensive end-to-end testing, diagnostics and monitoring, to troubleshoot network problems and assure network service quality parameters from an end customer perspective.
Streambow was founded in 2004 by a group of telecommunication specialists with an extensive experience in the worldwide telecommunication Industry. The development of innovative products to the Portuguese and European market is today the main business focus of Streambow. More information can be found online at www.streambow.com

Note: References to company names, brands, products or other such terms may be registered trademarks of their respective owner.

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Feel the Experience – Flyer

streambow — Wed, 05 Oct 2011 09:33:11 +0000

Please find our new Flyer below:

Feel the Experience of Broadband Internet (PDF)

Streambow at Broadband World Forum 2011

streambow — Thu, 14 Jul 2011 17:26:34 +0000

Streambow will be present at Broadband World Forum 2011 that will take place in Paris, 27th-29th September. (booth E7)

Streambow will showcase Xperience Care Center, a unique solution for efficient Quality of Experience analysis at ISP Support Centers.

As the demand for faster Internet services is increasing operators are facing more performance problems in their access networks. By consequence, more unsatisfied customers are loading operators’ Call Centers. Today, complaints about poor performance are already among the top 3 of operators’ support statistics.

The Xperience Care Center solution helps operators to efficiently cope with this situation, by either avoiding that complaints reach help-desk or by reducing fault positives that would charge level 2 analysis.
Our holistic approach, combines quality measurements and statistic parameters from customers’ devices with all relevant data from the access network offering network operators the unique customer view of their delivered services.

Streambow’s solutions have been implemented at fixed, mobile and cable operators to diagnose and troubleshoot broadband internet experience at customer support centers, customer self care and for quality monitoring.

Please contact marketing@streambow.com to schedule your dedicated presentation.

Streambow at Broadband World Forum 2011

streambow — Thu, 14 Jul 2011 16:32:13 +0000

Streambow will be present at Broadband World Forum 2011 that will take place in Paris, 27th-29th September. (booth E7)

Streambow will showcase Xperience Care Center, a unique solution for efficient Quality of Experience analysis at ISP Support Centers.

Please contact marketing@streambow.com to schedule your dedicated presentation.

ZON Multimedia selects Xperience – Quality of Experience Solution for Diagnostic of the End User Access Network

streambow — Fri, 27 May 2011 11:23:42 +0000

Xperience enables the Internet Service Provider to see the service quality at customer’s home without trucks rolling.

Lisbon, Portugal – May 25, 2011 – STREAMBOW, a leading provider of quality of experience and service solutions for home and access networks, today announced that ZON Multimedia (PSI-20: ZON.LS) has selected its Xperience solution to remotely diagnose and troubleshoot end user internet service issues.

Xperience reduces support time spent per incident resulting in reduced support costs. Xperience Care Center is running in-depth, real-time, on-demand diagnostics direct from a user’s desktop computer, to identify bottlenecks, equipment failures and other network problems with a user’s service. ZON Multimedia customers can now comprehensively measure performance and diagnose a host of service problems directly from their end to remedy issues rather than waiting for escalation, dispatching on-site technical support or for more in-depth testing from the network core.

With Xperience Care Center, a customer can contact ZON Multimedia technical support and be instructed to launch the application on the fly from a link via ZON Multimedia’s web portal, thus requiring no end user pre-deployment. The entirely web-based, solution performs end-to-end testing and measurement including, latency, bandwidth measurement, equipment diagnostics, application access issues and more. Test results are practically instant and viewable by the support technician and end user during support incidents. The unique combination of PC diagnostics and throughput data offers the helpdesk stuff a holistic view to customers’ quality of experience allowing instant classification between customer or network problems.

This fast resolution also offers ZON Multimedia the ability to increase customer satisfaction and productivity while saving ZON Multimedia on the time and cost of dispatching on-site support or implementing more investigative testing from their end.

“Streambow’s Care Center solution helps ZON Multimedia in its effort to continually increase customer satisfaction, this time through faster, more comprehensive diagnostics to remedy user cable service impairments without requiring customer pre-deployment of special hardware or software. It also gives us the ability to reduce our time spent on support issues and realize a reduction in technical support costs”, commented Paulo Ribeiro, Member of the Board, ZON TV Cabo.

About ZON Multimedia

ZON Multimedia, listed on the main Portuguese stock index, PSI-20 index, is the leader of the pay TV market in Portugal and the country’s second largest Internet provider. ZON Multimedia has 1.573 million TV clients, 666,000 broadband and 732,000 fixed line customers. ZON Multimedia is Portugal’s leading provider of triple play solutions, offering multiple services across several platforms: cable, satellite and mobile. Additionally, the company is Portugal’s leading content distribution and cinema exhibition company. For more information, visit ZON at www.zon.pt.

About Streambow

Streambow is an innovative provider of integrated quality of service and quality of experience assurance solutions for carriers and service providers who seek network performance quality assurance for high availability, mission and revenue-critical service offerings. Streambow’s solutions are ideal for a variety of broadband access technologies, including DOCSIS, xDSL, mobile internet and FTTH. Streambow’s software clients, web-based agents and hardware probes combine to provide comprehensive end-to-end testing, diagnostics and monitoring, to troubleshoot network problems and assure network service quality parameters from an end customer perspective.
Streambow was founded in early 2003 by a group of telecommunication specialists with an extensive experience in the world wide telecommunication Industry. The development of innovative products to the Portuguese and European market is today the main business focus of Streambow. More information can be found online at www.streambow.com.

Note: References to company names, brands, products or other such terms may be registered trademarks of their respective owner.

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Portugal Telecom selects Xperience – Quality of Experience Solution for Monitoring the End User Access Network

streambow — Sun, 20 Feb 2011 09:19:02 +0000

Xperience enables the Internet Service Provider to see the service quality at customer’s home without trucks rolling.

Lisbon, Portugal – February 2011 – STREAMBOW, a leading provider of quality of experience and service solutions for home and access network, today announced that Portugal Telecom (NYSE: PT) has selected its Xperience solution to monitor the customer experience of end user internet services.

Taking quality of experience measurements to a new level, Streambow’s Xperience monitoring solution involves PT´s end customers directly in measurement campaigns. Representative groups of customers can be invited to participate in quality of experience surveys. Running such campaigns, will generate valuable measurement data from all involved customer PCs. As very big numbers of customers can be covered by such campaigns, PT is now able to generate realistic pictures of the “end customer quality experience”.

In addition, PT can conduct network surveys based on own hardware, by distributing Xperience clients at strategic points of their network. This allows to run measurement campaigns against vital internet services, such as dhcp, dns, mail, file, international peers, popular web services or gaming sites.

“Streambow’s, Quality of Experience solution gives us the ability to generate statistical representations of our customers’ internet experience, which is a big step towards proactive quality assurance, allowing us to react before customers are calling,” commented Alfredo Alvim, Head of Internet Technical Services, Portugal Telecom.

About Portugal Telecom

Portugal Telecom is the leading telecommunications and multimedia services provider in Portugal. The company offers a full range of mobile services, multimedia services (such as pay TV, Internet access, portal and media services), data and business solutions (such as data communications, business-to-business e-commerce and data and networking solutions), and wireline telephone services for retail and wholesale customers. Internationally, PT has a presence in numerous countries and is especially focused on Brazil, with a potential market of more than 140 million people. Today, PT customers account for around twice the figures of 2000. Portugal Telecom is the most-traded company on the Euronext Lisbon Stock Exchange. PT is also listed on the New York Stock Exchange (NYSE: PT). More information can be found online at www.portugaltelecom.pt.

About Streambow

Streambow is an innovative provider of integrated (network performance) quality of service and quality of experience assurance solutions for carriers and service providers who seek network (performance) quality assurance for high availability, mission and revenue-critical service offerings. Streambow’s solutions are ideal for a variety of broadband access technologies, including, xDSL, mobile internet, FTTH and Cable. Streambow’s software clients, web-based agents and (hardware probes) combine to provide comprehensive end-to-end testing, diagnostics and monitoring, to troubleshoot network problems and assure network service quality parameters from an end customer perspective.

Streambow was founded in 2004 by a group of telecommunication specialists with an extensive experience in the worldwide telecommunication Industry. The development of innovative products to the Portuguese and European market is today the main business focus of Streambow. More information can be found online at www.streambow.com

Note: References to company names, brands, products or other such terms may be registered trademarks of their respective owner.

Download Press Release

Streambow at GSMA Mobile World Congress 2011

streambow — Tue, 04 Jan 2011 16:01:06 +0000

Streambow will be present at the GSMA Mobile World Congress 2011 taking place in Barcelona, 14th-17th February 2011.

Being the world’s largest mobile showcase of its kind, we are proud to participate at the exhibition. As higher bitrates through HSDPA and LTE are elevating customers’ expectations with respect to smartphone and USB dongle performance, we will showcase our latest developments in the area of “Mobile Quality of Experience Monitoring”.
Please meet us at Stand Number: 2H70.

Our holistic approach, combines quality measurements and statistic parameters from customers’ devices with all relevant data from the access network offering mobile operators the unique customer view of their delivered services.

As innovation leader, Streambow fully supports the diagnosis of high data speeds and services through Smartphones, USB Dongles, Femto Cells or LTE modems.

Streambow’s solutions have been implemented at mobile, cable and fixed operators to diagnose and troubleshoot broadband internet experience at customer support centers, customer self care and for quality monitoring.

Please contact marketing@streambow.com to schedule your dedicated presentation.

Streambow at Mobile Broadband Forum 2010

streambow — Fri, 01 Oct 2010 16:06:59 +0000

Streambow will be present at Mobile Broadband Forum 2010 that will take place in Lisbon, 12th-15th of October 2010.

Meet us at the exhibition, where we will showcase our latest developments in the area of “Mobile Quality of Experience“, for Smartphones and USB dongles.

Streambow offers carrier grade solutions to diagnose Quality of Experience parameters of mobile broadband internet accesses through Smartphones, USB Dongles and Femto Cells. Streambow’s holistic approach, combining quality and statistic parameters from customers’ perspective with all relevant data from the access network and customers’ equipment gives mobile operators a unique view of their delivered internet services. Streambow’s solutions have been implemented at numerous operators to diagnose and troubleshoot broadband internet experience for customer support centers, customer self care and for quality monitoring.

As innovation leader, Streambow fully supports the diagnosis of faster data speeds and services as outlined by LTE.

Please contact marketing@streambow.com to schedule your dedicated presentation.

Streambow at Broadband World Forum Europe 2010

streambow — Wed, 08 Sep 2010 11:44:23 +0000

Streambow will be present at Broadband World Forum Europe 2010 that will take place in Paris, 26th-28th October 2010. (booth C9)

Streambow will showcase Xperience Care Center, a unique solution for efficient Quality of Experience analysis at ISP Support Centers.

The Xperience Care Center solution helps operators to efficiently cope with this situation, by either avoiding that complaints reach help-desk or by reducing fault positives that would charge level 2 analysis .
The unique combination between Quality of Experience measurements and complementary information of customers’ home gateway, PC, Laptop, Mobile Dongle and Wireless LAN, allows help-desk stuff to answer the crucial question: Is the performance problem caused by network impairments or by problems on customer side.

Please contact marketing@streambow.com to schedule your dedicated presentation.

Xperience – Customer Feedback

streambow — Mon, 19 Jul 2010 16:05:12 +0000

Streambow takes operators one step forward on their way towards excellence in customer focus.

Knowing that customer feedback is the most valuable resource of understanding customer satisfaction levels, Xperience QoE Toolset was enhanced by an integrated Customer Feedback feature allowing operators to design and run template driven customer queries.

So far, Xperience delivered objective QoE values based on hard factors, like performance tests and diagnostics.

Now, with the new customer feedback feature, operator get also the soft factors, forming subjective QoE values: e.g. the degree of customer satisfaction with the contracted service or the satisfaction level with help-desk support.

The realisation of new feedback campaigns is fully customizable to the operators’ needs. Some example scenarios are:

In a self-care environment, customers may respond to the standard questionnaire that normally is asked by the help-desk stuff during a support session.

In the context of performance complaints, customers may give additional hints that can speed-up help-desk resolution times. Or, at the end of a help-desk sessions, they may feedback their satisfaction with the given support.

In a commercial scenario, e.g. when promoting higher bandwidth services, customer feedback may be collected along with measurements to analyse the general success of such campaigns. In addition, the generated data is valuable information to build-up a bandwidth to satisfaction statistic that allows to answer the question of how many bandwidth should be provided as minimum to achieve certain satisfaction levels.