Streambow

Streambow is proud to release the new feature Integrated Traceroute Analysis as another valuable piece of it’s flagship product Xperience, addressing Quality of Experience aspects of broadband internet operators.

When analysing customer lines with poor broadband performance (e.g. low throughput, high RTT values), customer service can now remotely initiate a traceroute analysis that starts at customer’s PC and traces towards the operator network.

If all other indicators provided by Xperience are within normal limits, the Integrated Traceroute Analysis allows the service stuff to trace the path that IP packets are taking across network, in order to detect routing problems and excessive delays between certain hops.

Xperience offers to  customer service the ability to perform accurate diagnostic sessions covering the customer equipment without trucks rolling.
Telecom operators know that a successful broadband business case is only achievable when they can win the race of operating costs optimisation. In fact, each year, the ARPU is decreasing due to a fierce competition.
The customer care is one of the major sources of costs and its percentage is increasing due to the sophistication of the new internet services and the crescent complexity of the home network. By other way a lousy customer care service will contribute decisively to the churn rate.
Xperience speeds up the help desk actions   through the  remote collection of relevant indicators without lasting help desk session to instruct  the customer how to get the relevant information.
Xperience helps customer service to make a more clear distinction between faults generated by the network and faults generated by customer equipment.

Streambow is proud to announce the first release of its Quality of Experience solution for broadband mobile systems.
Xperience simulates the customer behaviour during an internet surfing session and collects real time data that allow the ISPs to understand the customer satisfaction level with the service provided.
Additionally, Xperience collects the mobile datacard configuration, the radio coverage and location, allowing to the ISP to perform a more accurate analysis taking in account the impacts of the mobile conditions during an internet session.

Streambow is proud to announce the first release of its Quality of Experience solution. Xperience is specially focused to the Cable, DSL and FTTH market. Xperience simulates the customer behaviour during an internet surfing session and collects real tima data that allow the ISPs to understand the customer satisfaction level with the service provided.
Xperience main features are: Monitoring of customer QoE and QoS, One time End to End test for diagnostic purposes. Possibility of a country wide creation of large test samples allowing much better statistics accuracy.

Streambow, in collaboration with its partner Axiros, released a version of the Axess remote management platform able to manage FTTH devices.
This platform manages both FTTH (ONTs, Home gateways) and DSL devices (Homegate ways).

Streambow signed a partnership deal with Group 2000 to offer its solutions to the Portuguese market. Group 2000 develops and markets innovative solutions for legal call interception and mobile networks complementary services.

Group 2000’s headquarters are in Almelo – Holland.