Streambow

Xperience offers to  customer service the ability to perform accurate diagnostic sessions covering the customer equipment without trucks rolling.
Telecom operators know that a successful broadband business case is only achievable when they can win the race of operating costs optimisation. In fact, each year, the ARPU is decreasing due to a fierce competition.
The customer care is one of the major sources of costs and its percentage is increasing due to the sophistication of the new internet services and the crescent complexity of the home network. By other way a lousy customer care service will contribute decisively to the churn rate.
Xperience speeds up the help desk actions   through the  remote collection of relevant indicators without lasting help desk session to instruct  the customer how to get the relevant information.
Xperience helps customer service to make a more clear distinction between faults generated by the network and faults generated by customer equipment.