Streambow

Xperience Fiber helps the Internet Service Provider to proof the state of art of the Fiber access technology as well as supports the diagnostic process whenever  a customer complains.
Today, operators are starting to offer internet via fiber to cope with the increasing demand for high speed internet services.
Xperience Fiber engine is designed to perform measures  in high speed networks with very high accuracy.
However, higher performances and service quality do not only depend on the access network but also in a significant percentage from the customer devices, namely the PC configuration.
When the customer complains that is unsatisfied with the service provided,  the ISP has to perform a complex analysis to understand  the causes of this bad service experience. Usually it requires technical interventions at customer´s home or long phone calls to collect indicators from home devices to diagnose the problem.
Xperience loadable software probes can do this job in a economic way since they  run remotely at customer premises simulate actions like site browsing, file downloading or uploading and also collect configurations of home devices.